Mon, Mar 27, 2017     contains 0 item(s)

Help Desk

Frequently Asked Questions


1. About Our Items

All items(CD/VCD/DVD/blu-ray/poster/photos/book/magazine/collectibles) are brand new unless it's listed as used items. Some rare items are inevitably not factory sealed but they are in mint condition. We make sure that the quality of used items meets our high-quality standards. We assure you that they are satisfactory.

Notice
Listed prices are all U.S dollars.
Our DVD/videos are NTSC format.


2. Acquiring Items Not Listed in Our Catalog(Lists)

When you are looking for an item that is not in our catalog, send us the title/name of the item via customer service page. We will respond within 24 hours, as to whether or not the product is available.

If you wish to change or add an item to your order, please leave a message in customer service page informing us of the change(s) and be sure to include your order number.

--> Leave a message in 1:1 Service page.


3. Cancellations, Returns, Refunds and Defective Merchandise

If the item has not been processed, we will accept cancellations. But if the item has already been processed and it is in-stock, then your order can not be cancelled.

We can accept cancellations, returns of defective items, and requests for refunds if there is a good reason for them.


4. Our Guarantee

We guarantee the originality and the quality of our products. If there is a problem and the fault is ours, we'll refund your purchase.


5. Out-of-Stock Items

In case that an item is out-of-stock, we will search them from various kinds of suppliers. We are specialized in getting hard-to-find items in South Korea. Please take some time and wait for us to get them. We will notify you when the item is back in-stock.


6. Payment

Items can ordered with credit cards(VISA and MasterCard), PayPal, cash(should be hidden and sealed and shipped via registered airmail) or bank transfer .

All listed prices are in U.S dollars. If it's credit card, 'LG-Dacom' will be written in your credit card account on behalf of us. And if it's cash, it should be hidden with registered airmail. In case of bank transfer, please note our bank account information which is shown when you checkout.


7. How long does it take...?

Usually, we ship your order(s) in 1-3 days. So you can expect to get your order(s) in about 5-20 business days. Some special items, such as out-of-print items, are not guaranteed to ship in 5-20 business days. In the case of this, we will notify you of what the status is of your order(s).


8. Re-shipping

If your order returns to us because of unclaimed, address unknown or undelieverable reasons, we will ship it to you again after contacting with you. Unless the reason of return is our fault, you need to pay the shipping fee again.

Search Tips

We have over 5000 titles. They're categorized and listed on our web site. Please use search form to find what you want directly.

For Those Who Want to Be Our Dealers/Distributors

You can sell our goods in your area.
If you are our authorized dealer, you can be buy our items at
15% price off the normal price.
Please send us the information about your business.

Name / Company Name / Street Address / E-Mail / Business Experience(Briefly)

Order Information

Backorders (Out of Stock Items)

Backordered merchandise includes items that are not currently in stock. Approximately 80% of the items listed in our database are in stock. In most cases, these items are on order from the manufacturers. In some cases, we are awaiting or researching stock information from one or more of our suppliers. When we receive the product, we notify you via e-mail and ship it to you promptly.

A backordered item usually takes 1 to 4 weeks to receive in stock; however, it can take longer depending on the availability of the item. You will receive an E-mail update if your item is still not in stock after 30 days. Our policy is to fill your order as quickly as possible and keep you updated with any delays.

If for any reason we determine that a backordered item will no longer be available at all, we will notify you immediately by E-mail, and we will delete the item from our catalog. You can also check the status of your order at any time by visiting order history page.

Invoice

An invoice including prices and totals will be e-mailed to you after the order ships. You may request a hard copy of the invoice by sending us an email.

Video/DVD - NTSC

All DVDs and video(VHS) tapes are in NTSC format unless otherwise specified. NTSC is the standard VHS format in Korea, North America and Japan. Most of Europe, the UK and Australia use PAL; France uses SECAM. NTSC will NOT play in PAL or SECAM players, and vice-versa. If you reside in a country that does not use the NTSC format, you should not purchase NTSC products from KoreaPop.com unless you have a multi-format machine.

Blu-ray

Blu-ray Discs may be formatted with a specific Region Code intended to restrict the area of the world in which they can be played. Blu-ray Disc players manufactured for sale in a certain region may only play discs encoded for that region. However, some discs are produced without region coding, so they can be played on all Blu-ray devices.

Region ALL: The Blu-ray disc does not possess a Region Code and will play in all territories on all players.

Region A: The Blu-ray disc is formatted for play on Blu-ray players manufactured for sale in the Americas (North, Central and South except French Guiana), Korea, Japan, South East Asia (including Hong Kong, Macau and Taiwan)

Region B: The Blu-ray disc is formatted for play on Blu-ray players manufactured for sale in Europe, Africa, Oceania (including Australia and New Zealand), Middle East, French Territories, Greenland

Region C: The Blu-ray disc is formatted for play on Blu-ray players manufactured for sale in Russia, Mainland China, India, Central and South Asia

Returns

We accept return only when the product is damaged or defective. To make a return, please leave a message in 1:1 Service page. In your message, please be sure to include your order number, the item(s) you wish to return, and the reason(s) for the return.

Please allow 4 weeks for returns to be processed. We recommend that you send your return via an insured carrier. KoreaPop.com is not responsible for lost returns.

Note: The correct return address depends on the type of merchandise ordered, and will be provided to you when we receive your request for a cancellation or return.

(*) Shipping and handling charges are not refundable.
(*) Customers should take the returning shipping fee.

Damaged or defective items

If you received a damaged or defective item, please notify us by leaving a message in 1:1 Service page. In your message, please be sure to include your item(s), the title(s) you wish to return, and the reason(s) for the return.

We will promptly send you a replacement after you have returned the damaged or defective product.

Payment


We accept PayPal and Credit Cards :
(Your card will be charged when we confirm your order.)
Cash(USD/EURO/YEN/KRW) & Bank Transfer are also available.

Credit Card

  • Our credit card system is 3D secured.

    What is 3D Secure?
    3D Secure is a technical standard created by Visa and MasterCard to further secure CNP(Cardholder Not Present) transactions over the Internet. If this is the first time that VISA, MASTER or JCB card users use their cards to buy from a 3D Secure on-line store, they must apply for 3D Secure IPIN and identification details at card issuer's website.

    How do I get a 3D Secure IPIN?
    Please visit the card issuer's website, as each has its own process.

    For the Verified by VISA
    For the MasterCard SecureCode
    For the JCB J/Secure

    (Diner's Club and American Express are not covered.)

  • We charge the amount by KRW (Korean Won) so the total amount can be slightly different by the exchange rate when it is written in the credit card statement. You can check the exact price in KRW in the invoice of your order.

PayPal

  • Our PayPal account is
  • Please click here and send the payment.

Credit Card Security

  • We guarantee that every transaction you make at KoreaPop.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping with us.

We appreciate the concern that many of our customers have expressed about the security of online credit card transactions. You can be sure that KoreaPop.com takes all necessary security measures to protect your credit card information, and does not release it to any outside organization. This section discusses some of the measures we have taken to protect our customers.

SSL Encryption Technology: We use SSL technology (Secure Sockets Layer) to encrypt the information you send us through our Order Form, so that it cannot be read in transit. All of your account and order information, including your mailing addresses, e-mail address and telephone number, will be encrypted to ensure your privacy.

Our SSL technology is currently the standard for Internet commerce. KoreaPop.com is committed to our customers' security, and will continue to offer the highest levels of protection for your credit card transactions.

Other Options: For our customers who still prefer not to transmit their card number over the Internet, we also offer the option of faxing or E-mailing in your credit card information.

Shipping


Yes, we accept international orders.
It's our main business so you don't need to worry about your order even if you are located far away from us.

Shipping charges are determined by destination, type and weight of merchandise ordered, and the shipping method(s) you choose. You can choose shipping methods on the order form. After you have chosen your shipping method(s), the exact shipping & handling charges will be calculated for you automatically.

AirMail: This takes around 1 week to east Asian countries and 20 days to other continents. It leaves a tracking number so you can track it. The minimum fee for 1 CD or 1 keep case DVD is $8~$17.
Registered Parcel: This takes around 1 week to east Asian countries and 2 weeks to other continents. It leaves tracking number so you can track it. The minimum fee for 1 CD or 1 keep case DVD is $10~$20.
EMS: This Express Mail Service takes around 3 days to east Asian countries and 5 days to other continents. It can be provided with tracking number which can be tracked online. The minimum fee for 1 CD or 1 keep case DVD is $13~$24.
Courier Service: This usually takes 3 days to any continents. You can choose one from TNT express, FedEx or DHL. If not specified, we usually ship via TNT express.

Please Note: Delievery schedule is approximate -- it is merely a guideline.

Please verify your shipping address before placing your order. An additional shipping charge will be applied if we have to re-ship an item because of an address error.

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