| Backorders
(Out of Stock Items)
Backordered
merchandise includes items that
are not currently in stock.
Approximately 80% of the items
listed in our database are in
stock. In most cases, these
items are on order from the
manufacturers. In some cases,
we are awaiting or researching
stock information from one or
more of our suppliers. When
we receive the product, we notify
you via e-mail and ship it to
you promptly.
A
backordered item usually takes
1 to 4 weeks to receive in stock;
however, it can take longer
depending on the availability
of the item. You will receive
an E-mail update if your item
is still not in stock after
30 days. Our policy is to fill
your order as quickly as possible
and keep you updated with any
delays.
If
for any reason we determine
that a backordered item will
no longer be available at all,
we will notify you immediately
by E-mail, and we will delete
the item from our catalog. You
can also check the status of
your order at any time by visiting
order history page.
Invoice
An
invoice including prices and
totals will be e-mailed to you
after the order ships. You may
request a hard copy of the invoice
by sending us an email.
Video/DVD
- NTSC
All
DVDs and video(VHS) tapes are in NTSC
format unless otherwise specified.
NTSC is the standard VHS format
in Korea, North America and
Japan. Most of Europe, the UK
and Australia use PAL; France
uses SECAM. NTSC will
NOT play in PAL or SECAM players,
and vice-versa. If you reside
in a country that does not use
the NTSC format, you should
not purchase NTSC products from
KoreaPop.com unless you have
a multi-format machine.
Blu-ray
Blu-ray Discs may be formatted with a specific Region Code intended to restrict the area of the world in which they can be played. Blu-ray Disc players manufactured for sale in a certain region may only play discs encoded for that region. However, some discs are produced without region coding, so they can be played on all Blu-ray devices.
Region ALL: The Blu-ray disc does not possess a Region Code and will play in all territories on all players.
Region A: The Blu-ray disc is formatted for play on Blu-ray players manufactured for sale in the Americas (North, Central and South except French Guiana), Korea, Japan, South East Asia (including Hong Kong, Macau and Taiwan)
Region B: The Blu-ray disc is formatted for play on Blu-ray players manufactured for sale in Europe, Africa, Oceania (including Australia and New Zealand), Middle East, French Territories, Greenland
Region C: The Blu-ray disc is formatted for play on Blu-ray players manufactured for sale in Russia, Mainland China, India, Central and South Asia
Returns
We accept return only when the product
is damaged or defective.
To make a return, please leave a message in
1:1 Service page.
In your message, please be sure
to include your order number,
the item(s) you wish to return,
and the reason(s) for the return.
Please
allow 4 weeks for returns to
be processed. We recommend that
you send your return via an
insured carrier. KoreaPop.com
is not responsible for lost
returns.
Note:
The correct return address depends
on the type of merchandise ordered,
and will be provided to you
when we receive your request
for a cancellation or return.
(*) Shipping
and handling charges are not
refundable.
(*) Customers should take the returning shipping fee.
Damaged
or defective items
If
you received a damaged or defective
item, please notify us by leaving a message in
1:1 Service page.
In your message, please
be sure to include your item(s),
the title(s) you wish to return,
and the reason(s) for the return.
We will promptly send you a
replacement after you have returned
the damaged or defective product. |